Please arrive promptly and ensure you are at the grotto entrance at least 15 minutes before your allocated time slot.

During the festive period, the garden centre can be extremely busy, so please allow plenty of time for parking, making your way through the site, and joining the queue before your visit time.

If you arrive late, we may not be able to accommodate your visit as this can cause delays for other guests. Unfortunately, late arrivals will not be able to join an alternative time slot on the same day and refunds will not be issued due to lateness.

We will always do our best to help where possible and may be able to arrange an alternative date, subject to availability.