Baby’s First Santa Visit is a special festive experience designed for children under two, giving them the chance to meet Santa, enjoy a gentle introduction to the magic of Christmas and receive a gift to take home.

Santa Paws is a festive experience for your four-legged friends, giving them the chance to meet Santa, enjoy a tasty treat and have a photo taken to remember their Christmas visit.

Yes, all children must be accompanied by an adult who must also purchase a ticket for themselves.

This early bird offer ended on 1st September.

Babies in arms are free to meet Santa (if you wish to receive a gift, a ticket must be purchased)

The Grotto can be enjoyed by the whole family! We have babies, toddlers, children and adults join us every year, however this is an interactive experience that involves participation.

Please arrive at least 10 minutes before your Grotto time slot.

Late arrivals may not be admitted, and rebooking is not guaranteed due to high demand. The garden centre is especially busy during the festive season, so we recommend allowing extra time for parking.

Please make your way through the shop, follow the outdoor walkways, and turn right just before the first greenhouse.

Signage will be in place to guide you to the Grotto entrance.

Prams can be left in the designated buggy area outside the Grotto.

If you have any accessibility requirements, please let us know in advance so we can make the necessary arrangements.

If other accessibility needs are required, you may also find our SEN Grotto Day more suitable for your needs.

We aim to make the Grotto a magical experience for everyone.

All of our elves use Makaton, and we recommend booking early or late time slots (9am–10am or 4pm–5pm), as these tend to be quieter.

This year, we’re also hosting a dedicated SEN Day on December 11th, featuring additional adjustments such as softer lighting, quieter music and smaller group sessions to create a more relaxed and supportive environment.